We instructed this company to lay our external patio and pathways. It is an area of c80m2. There are many steps and curved and tricky areas. There are not many straight edges. Miles and his team were very patient, professional and diligent with their work. While on site, we asked them to lay some additional patio stones in an area that was not part of the original specification. The additional work was priced and the team undertook the extra (not insubstantial task) with good spirits and good will, even though it meant working into the evening on occasions to ensure they could arrive at their next job on time. We also had some difficult drainage issues that required creative and unusual solutions. The team were very solution focused and without any fuss (and the usual eye rolling and tutting and sighing that is mandatory with most tradespeople) they solved the issues and we are very pleased with the results. One thing that really stood out for me was the communication. We knew what time the team would arrive each day and they turned up at that time. If they were running late, I would receive a text letting me know. This is a very simple and basic expectation but most fail to deliver and under-estimate the importance to the customer. Miles is not one of those. We felt in safe hands at all times and are delighted with the finished results. Miles and his team were personable, trust worthy, reliable and always thoroughly professional.
We asked Webster Gardening to lay a new patio for us. It is at the back of the house and a challenge to get access to. Miles provided us a very clear estimate of what was needed and what needed to be done to complete the job. He and his team worked exceptionally hard in difficult conditions (rain and ice) to complete the job.
We were particularly impressed how Miles approached the task, suggesting that by raising the front edge would mean water run off wouldn’t come down our steps towards the house. A good decision! He also came up with a clever way to provide good drainage for any water using a perforated pipe and an aco drain. Miles communicated issues and recommendations quickly to ensure that we all knew and agreed what was going to be done before starting.
With the weather conditions being difficult it did impact timescales, however Miles was fair and honoured the quote he provided us.
We would use Miles again and can certainly recommend Webster Gardening.
Miles has just finished rebuilding a very large bath stone garden wall for us that had entirely collapsed. He designed and installed a retaining wall and then rebuilt the bath stone wall in front of it. It was a difficult and technical challenge that was carried out within given timescales and budget and in very challenging conditions. The finished project is both robust and aesthetically pleasing. We are very happy with everything. Mrs and Mrs Powell, Bath.